SLA

Availability and incident commitments

Self-serve plans are operated for high availability on a best-effort basis. Enterprise customers can add a contractual SLA, incident notice requirements, and support response commitments.

Operational target

The production API is designed for 99.9% monthly availability. Formal credits and exclusions require an Enterprise agreement.

Incident handling

Customer-impacting incidents are reflected on Status.

Enterprise add-ons

Procurement can request custom response targets, named support contacts, DPA review, and security questionnaires.